OZITGRAND is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

OZITGRAND ("we", "us", "our") is a professional managed IT services company based in Newcastle, New South Wales, Australia. We provide cybersecurity, cloud solutions, network management, 24/7 IT support, CCTV installation, VoIP phone systems, and WiFi coverage to Australian businesses.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

OZITGRAND

📧 help@ozitgrand.com.au

📞 (02) 4074 1111

📍 12/730 George Street, Haymarket NSW 2000, Australia

2. What Personal Information We Collect

We may collect the following types of personal information:

Contact information — name, email address, phone number, business name
Business information — company size, industry, current IT setup, IT concerns
Technical information — IP address, browser type, device type, pages visited, time spent on site (collected automatically via cookies)
Communication records — emails, support tickets, chat logs, and phone calls
Payment information — for invoicing purposes (we do not store credit card data; payments are processed by third-party providers)

We only collect personal information that is necessary for our business purposes.

3. How We Collect Your Information

We collect information in the following ways:

When you fill in a contact, consultation, or Free IT Audit form on our website
When you call, email, or chat with us
When you engage us for IT services or sign a service agreement
Automatically through cookies and analytics tools when you visit our website
From publicly available sources (e.g., LinkedIn, business directories)

4. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide IT consultations
Deliver and manage the IT services you have engaged us for
Send you service updates, invoices, and support communications
Send marketing communications about our services (you can opt out at any time)
Improve our website and service offerings
Meet our legal and regulatory obligations
Conduct business analytics and reporting

5. Disclosure of Your Information

We do not sell your personal information. We may share it with:

Service providers — third-party software and tools we use to deliver our services (e.g., Microsoft 365, cloud platforms, help-desk software)
Payment processors — for invoicing and billing purposes
Legal and regulatory bodies — where required by law or court order
Professional advisers — accountants, lawyers, and insurers under confidentiality obligations

Where we engage overseas service providers (e.g., cloud platforms with data centres outside Australia), we take reasonable steps to ensure they comply with privacy standards comparable to the APPs.

6. Cookies & Website Analytics

Our website uses cookies and similar technologies to:

Understand how visitors use our site (Google Analytics)
Improve user experience and site performance
Support advertising campaigns (Google Ads conversion tracking)

You can disable cookies in your browser settings at any time. Note that some features of our website may not function correctly if cookies are disabled.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. These measures include encrypted communications (SSL/TLS), access controls, secure data storage, and staff training on data handling. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely delete or de-identify it.

9. Your Rights & Choices

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Correct inaccurate or out-of-date information
Request deletion of your personal information (subject to our legal obligations)
Opt out of marketing communications at any time by clicking "Unsubscribe" or emailing us
Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have not handled your information appropriately

To exercise any of these rights, please contact us at help@ozitgrand.com.au. We will respond within 30 days.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact us: